Services available in French — Charter of the French language.

Responsible Gaming

Keep it fun. Stay in control.

At Acme Lotto, playing should always be a form of entertainment — a moment of fun, never a way to earn an income or solve money worries. Most people play in a relaxed, balanced way, and we want it to stay that way for you. The tools on this page let you set your own boundaries before you start, check in with how you are doing while you play, and step away whenever you choose. You stay in charge of your time and your budget, and we are here to support that with practical settings, clear information, and confidential help. There is no judgement here: deciding to set a limit, take a pause, or reach out for support is a sign of healthy play, not a problem. If the fun ever fades, you will always find a way back to balance below.

Deposit limits

Decide in advance how much you are comfortable depositing each day, week, or month. Once you set a limit, it applies automatically and any increase only takes effect after a cooling-off period.

Time and reality checks

Set time limits for your sessions and turn on reality-check reminders that pause play to show how long you have been on and how your session is going, so you can decide whether to keep playing or take a break.

Self-exclusion and breaks

Need to step back? Take a short cool-off or a longer self-exclusion for a period you choose. It applies right away from your account, and we will not invite you back to play during that time.

Age verification

Our games are strictly for adults of legal age in your province. Registration requires you to confirm and verify your age, and accounts that cannot be verified are not allowed to play.

Confidential support

If you have questions about your play or want to talk to someone, free and confidential help is available. Reach our support helpline any time, or connect with the provincial resources listed below.

Signs to watch for

  • Spending more time or money than you planned, or finding it hard to stop
  • Trying to win back money you have lost by playing more
  • Playing to escape stress, worry, boredom, or low moods
  • Borrowing money, or putting off bills, to keep playing
  • Hiding how much you play from family or friends, or feeling guilty about it
  • Losing interest in activities, work, or relationships you used to enjoy
Get support

If any of these signs feel familiar — for you or someone close to you — support is close at hand and completely confidential. In Québec, free and bilingual help is available around the clock, and our own support team can guide you to the right resource and help you set up limits or self-exclusion on your account. Reaching out early makes a real difference, and there is no cost and no judgement in asking. Use the helpline shown below to talk things through whenever you need to, day or night.

Keep gambling a game.

Jeu: aide et référence 1-800-461-0140