This Privacy Policy explains how Acme Lotto collects, uses, shares, retains and protects your personal information when you visit our website, create an account, or play our games.
It applies to everyone who interacts with our services in Canada. Because we operate in Québec, this policy is written to respect the Act respecting the protection of personal information in the private sector (Law 25) as well as the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Acme Lotto is the organization responsible for the personal information described here. If our practices change, we update this page and revise the date shown above.
2.What we collect
Account and identity information: your name, date of birth, mailing address, email address, phone number and the credentials you use to sign in.
Age and location verification: confirmation that you meet the legal age and are located within the province where play is permitted. We may verify this at registration.
Play and transaction information: your balance, deposits, withdrawals, ticket purchases and game history (for example Jackpot Max, Classic 6/49 or Instant Spark).
Technical information: your IP address, device and browser type, and basic logs generated automatically when you use the site.
Communications: messages you send to our support team and your contact preferences. We only ask for what we reasonably need to provide the service.
3.How we use it
To open and operate your account, verify your eligibility, and let you buy tickets and view results.
To process deposits, withdrawals and payouts, and to keep an accurate record of your activity.
To provide responsible-gaming tools such as deposit limits, time limits and self-exclusion, and to honour the choices you set.
To secure our systems, prevent fraud and misuse, and meet our legal and regulatory obligations.
To answer your questions and, where you have agreed, to send you service updates. We do not use your information to make income promises or to pressure you to play.
4.Legal basis and consent
We collect and use your personal information with your consent and to fulfil the contract that lets you use our services, as well as to comply with the law.
When we ask for sensitive information, we explain the purpose clearly and ask for consent at the point of collection, in keeping with Law 25 and PIPEDA.
You may withdraw your consent for optional uses at any time. Some uses are required to operate your account, so withdrawing consent for those may mean we can no longer provide the service.
5.Sharing
We do not sell your personal information.
We share information only when needed: with service providers who help us run the platform (such as payment processing and hosting), who are bound by confidentiality and may use the data only on our instructions.
We may disclose information when required by law, by a court order, or by a regulator such as the Commission d'accès à l'information (CAI) in Québec.
If any processing or storage occurs outside Québec, we take reasonable steps to ensure your information receives a comparable level of protection, as required by Law 25.
6.Retention
We keep your personal information only as long as needed for the purposes described here, or as required by law and our regulatory obligations.
Account and transaction records are retained for the period applicable to gaming operators, after which they are securely deleted or anonymized.
When information is no longer needed, we destroy, erase or anonymize it in a secure manner.
7.Security
Registration and account data is stored in a protected storage area on the server, outside the public web root, with access restricted to authorized personnel.
We use technical and organizational safeguards such as encrypted connections, access controls and activity logging to protect your information.
No system can be perfectly secure, but we work to reduce risk and we maintain procedures to respond to any confidentiality incident, including notifying the CAI and affected individuals where the law requires it.
8.Your rights
You have the right to access the personal information we hold about you and to ask that inaccurate information be corrected.
You may request deletion of your information, withdraw consent for optional uses, and ask about how your data has been handled, subject to legal retention requirements.
Under Law 25 you may also request that certain information be transferred to you in a structured technical format (data portability).
To exercise these rights, contact our Privacy Officer using the details below. We respond within the timelines set by applicable law. If you are not satisfied, you may contact the Commission d'accès à l'information du Québec.
9.Cookies
We use a session cookie so you can stay signed in, and we store your cookie-consent choice locally on your device.
We use only the cookies needed to operate the site and to remember your preferences; we do not use them to build advertising profiles.
You can manage cookies through your browser settings. Disabling essential cookies may prevent parts of the site from working. See our Cookies policy for details.
10.Contact
Questions about this policy or your personal information can be sent to our Privacy Officer at privacy@acmelotto.ca.
You may also write to us by mail at Acme Lotto, Privacy Office, Montréal, Québec.
If you have a concern we cannot resolve, you may contact the Commission d'accès à l'information du Québec, which oversees compliance with Law 25.
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You must be 18 or older and located in the province to enter.
You must be located in Québec to play.
You must meet the legal age to use this site. Help is available if gambling is a problem.
